NeverMissed is the voice phone agent that picks up every call, books appointments, and texts the confirmation. PSTN-native, sub-second response, 24/7. No staff, no hold music, no missed call.
Calls become conversations.
Conversations become commerce.
Commerce becomes ambient.
Scroll. Each capability animates in as you reach it. The system shows itself.
Channels on top. Your venue on the bottom. NeverMissed is the autonomous voice layer in between: PSTN in, knowledge base out, appointments to the database, SMS to the caller.
Deepgram STT, GPT-4.1-mini reasoning + tool calls, Deepgram TTS. Streaming, voice-first, always on.
This is a live NeverMissed agent for a demo business, Bloom Wellness. Ask it anything a guest would. The reasoning, tool calls, and latency are visible on the right.
A preview of the dashboard every NeverMissed deployment ships with. Calls in progress, appointments being held, appointments syncing to your calendar, in real time. Every business, every call.
Every NeverMissed deployment is priced to your businesss, channels, and call volume. We quote each one. Book a 15 minute call to scope yours.
You fill in your business's knowledge base in the portal: hours per day, services list, pricing, FAQs, parking, dress code, blocked dates, blocked time slots, a custom greeting, and a fallback phone number. NeverMissed grounds every response in that. You edit the KB, the bot uses it on the next call.
Twilio PSTN for the phone leg, Deepgram nova-2-phonecall for STT, OpenAI GPT-4.1-mini (streaming, temp 0.2) for reasoning and tool calls, Deepgram Aura for TTS, MongoDB for appointments and call logs, Twilio SMS for confirmations. Hosted on Railway. Typical response ~650ms, best single turn 334ms, average cost per call ~$0.034.
Voice phone calls over PSTN, on your existing Twilio number. The bot calls back the booking specifics, then sends an SMS confirmation to the caller. Web, WhatsApp, Instagram, and Google Calendar sync are on the roadmap, not live today.
Fallback transfer. You set a human number in the KB (owner mobile or staff line). On a WebSocket error or when the bot is out of its depth, Twilio plays "Please hold while I connect you to our team" and dials the fallback. Caller stays on the line, no drop.
Bilingual today: English plus Hindi. The bot only switches to Hindi if the caller speaks a full sentence in Hindi, then carries on in that language for the rest of the call. More languages are a model-config change, not new code.
MongoDB. Per-business collections for appointments and call logs (transcript, audio recording URL, cost breakdown). Twilio holds the recording, MongoDB holds the rest. Each business only sees its own data in the portal. Admin sees every business.